Outsourcing seems to make sense when the function being outsourced can be done with a higher quality while controlling cost.
What I have seen is a drastic drive towards outsourcing with a major decrease in quality.
From H1B visas are for foreign workers who take jobs from the American Middle Class.
Here are the links to data. There are supposed to be 65,000 maximum H1B visas. If so, they seem to be mostly concentrated in Fortune 500 companies. According to 2013 statistics, 153,223 H1B Visas were issued with 99K H1B visas issued to Indian Citizens. Not good. They should be hiring Americans and training them to do the work.
Error and rework rates increase and customer satisfaction drops off when instead of getting a person on the phone who they can understand and is empowered to help them, they get someone in Indonesia masquerading as an American.
An American enterprise should train it’s employees and hire young people and veterans while promoting from within. The predatory drive to increase profits at the expense of the middle class is a disgrace.
Hopefully we can fix this.
On outsourcing by Peter Grace is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.